Protecting Your Privacy
We collect information about:
• Visitors to our website
• Complainants and other individuals in relation to data protection or freedom of information complaint or enquiry.
• People who use our services
• Job applicants and our current and former employees.
Visitors to our Website
We collect only the personal information of users to the site who contact us via the ‘contact’ tab on the site. We will only collect your contact details when you contact us, such as email address, name, phone number and address. Any additional personal information you provide to us when contacting us is at your discretion.
We take all reasonable precautions to protect visitor’s information both ‘on’ and ‘off’ line. If your personal information changes please notify us and we will correct, update or remove the information we hold about you on our databases. We may however need to retain archive copies of certain personal information for legal or audit purposes.
When someone visits www.tomfrench.co.uk we use a third party service, Google Analytics, to collect standard internet log information.
The information generated by the cookie about your use of our website, including your iP address, will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where these third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google.
We also use Google’s remarketing technology to advertise online. In doing so Goolge will place or read a unique ad-serving cookie on your computer and will use non-personal information about your browser and your activity on our sites to serve adds on their content network. More information can be found XXX or to opt out of the Google remarketing cookie.
You can disable and delete cookies by changing the appropriate setting within your browser’s ‘Help’, ‘Tools” or ‘Settings’ menu. Please note that by disabling cookies you may not benefit from some of the features on our site. You can find out more about deleting or controlling cookies on www.aboutcookies.org .
We use a third party provider, Mailchimp, to deliver our e-newlsetter. We gather statistics around email opening and clicks using standard technologies to help us monitor and improve our e-newsletters. For more information please see Mailchimps privacy notice.
People who contact us via Social Media
We use a third party provider, Hootsuite to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by Hootsuite. It will not be shared with any other organisations.
People Who Make a Complaint to us
Those who log a complaint with us via letter, email or telephone will result in TFA making up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We will usually need to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, this may not be possible.
We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Job applicants, current and former TFA employees
When individuals apply to work at TFA, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted.
Once a person has taken up employment with TFA, we will compile a file relating to their employment. The information contained in this will be kept securely and will only be used for purposes directly relevant to that person’s employment. Once their employment with TFA has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Our use of your Personal Information
We will use the personal information you provide to us to respond to your enquiry.
We regard the lawful and correct treatment of your personal information by us as very important to our successful operation, and to maintaining confidence between us and our clients. We ensure that our organisation treats personal information lawfully and correctly. We fully endorse and adhere to the Data Protection Principles as set out in the Act.
Tom French & Associates Ltd (Company No 3445703) has its registered office at 7/9 Biddicks Court, St Austell, Cornwall PL25 5EW. Tom French & Associates is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services registers under referencence 185513.
For the purpose of the Data Protection Act 1998 the data controller is: The Data Protection Officer, 7/9 Biddicks Court, St Austell, Cornwall, PL25 5EW.
• We will only collect sufficient personal information for the uses set out above.
• We will endeavour to keep your personal information up to date.
• We will not retain your personal information longer than necessary unless required to do so by law
• We will operate appropriate technical and organisational processes to protect your personal information against unauthorised or unlawful access or processing and against accidental loss or destruction.
• We will not transfer your personal information to a country outside the European Economic Area unless safeguards are in place to protect your personal information to the standards that apply to within the EEA.
When would we disclose your Personal Information to others?
We will only share your Personal Information in the following circumstances:
• Where it is necessary for the provision of the information or services to you
• Where we are required to by legal, statutory and / or regulatory obligations
• To prevent or detect crime
• For credit reference purposes
Please be aware that should you communicate with us electronically this communication may be randomly monitored and/or recorded to protect both our business and client’s interests. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
Access to your personal information
Data protection law gives you various rights including the right to access the personal information that is held about you and we are happy to provide this to you. To protect our client’s personal information we follow strict storage and disclosure procedures which mean that we will require proof of identity from you prior to producing such information. A nominal administration charge of £10 is made in relation to any requests for access to personal information. Please direct any such request to the Data Protection Officer, 7/9 Biddicks Court. St Austell, Cornwall, PL25 5EW.
No data transmission over the internet is completely secure. Therefore whilst we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our site (including the email and contact us facilities) is at your own risk.
Your acceptance of these terms